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Add the check page to your theme menu

Add the generated serial-check URL to Shopify navigation and verify it in the active theme.

Last updated: July 15, 2026

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After Public Lookup is enabled, add its generated storefront URL to a Shopify menu so buyers can find it without exposing an internal app route.

What you'll accomplish

  • Add the signed app-proxy page to an existing Shopify menu.
  • Choose clear buyer-facing link text.
  • Verify navigation, theme contrast, focus, and public lookup states.

Requirements

  • Complete Enable the storefront serial check first.
  • Copy the exact storefront URL shown in Settings → Public Lookup.
  • Have permission to edit Shopify Online Store navigation.

Shopify can customize an app-proxy prefix or subpath. The default is /apps/serial-check, but the generated URL in Settings is the source of truth.

Add the menu item

  1. In Serial Trail, open Settings → Public Lookup and select Copy link.
  2. In Shopify admin, open Content → Menus. Some admin versions label this Online Store → Navigation.
  3. Open the menu where buyers expect post-purchase support links, usually the footer or customer-support menu.
  4. Add a menu item with a clear label such as Check product serial.
  5. Paste the complete storefront URL from Serial Trail.
  6. Save the menu.
  7. Open the live storefront in a private browser session and select the new link.

Do not link to /merchant, /settings, or /storefront/proxy/serials. Those are internal application paths, not the buyer-facing Shopify URL.

Verify the active theme

Check the page at minimum on a 360 × 640 phone, 390 × 844 phone, 768 × 1024 tablet, and desktop:

  • The menu link is visible and keyboard focus is clear.
  • Text and fields meet contrast expectations in light and dark themes.
  • The serial field, submit action, result, and merchant contact fit without horizontal scrolling.
  • A synthetic genuine serial and an unknown value render the correct privacy-safe results.

What success looks like

  • The menu item opens the generated Shopify storefront URL.
  • No authentication or merchant dashboard is exposed.
  • The page inherits the active theme without unreadable text or controls.
  • Buyers can complete a lookup with keyboard-only navigation.
  • Disabling Public Lookup produces a neutral unavailable page at the same menu URL.

Troubleshooting

Symptom: Shopify cannot find the page.

Likely cause: The default path was typed manually, the app-proxy path was customized, or the store needs reconnection.

Fix: Replace the menu destination with the current URL copied from Serial Trail Settings, then reconnect the store if prompted.

Confirm: The link opens from the published storefront, not only from the theme editor.

The page is unreadable in a dark theme

Symptom: Text or controls have insufficient contrast.

Likely cause: Theme color inheritance conflicts with the app-proxy surface.

Fix: Record the theme name, affected element, and screenshots in light and dark mode, then contact support. Do not add unreviewed global CSS to the theme.

Confirm: Text, focus, form controls, and results remain readable at all required widths.

Symptom: Buyers see a login or embedded-app route.

Likely cause: An internal Serial Trail URL was pasted instead of the storefront URL.

Fix: Copy Storefront URL from Public Lookup settings and replace the menu destination.

Confirm: A signed-out private browser can open the lookup page.